Jasper Hotel

Stayed there a few weeks ago and it has taken me a while to work out how to phrase it. The rooms were so gross. There was over 20 hairs in the bed. They refused to change the sheets saying it wasn’t there job. Handed me one sheet to change the bedding, had to ask for two More sheets.None of which was the right size and also ask for pillow slips. I asked for a new room only to find out the new bed had hair between the sheets also. So terrible. The next night they upgraded me to a nicer suite. No apology or taking ownership for the issue. I would have expected to offer to give money back. Very surprising. And sad. We spent thousands renting their conference space which was handled poorly. Didn’t even tell us we had extra space available to us. The large conference room was nice though and someone was there to help us when needed. I get that they were embarrassed possibly but go out of your way for the customer when it is so clear that you have done wrong.

Stayed for 2 nights and was not impressed. Only reason I booked was they say it has a pool and it was central. No pool, was told there was a public pool around corner that we had free access to. Bed was comfortable, though bathrooms very tired, dirty. Carpets very tired and bubbly. My price value per night I would give as a $80 per night value. Would not recommend if trying to find just a nice, feel good hotel. Noisy

All the receptionists we encountered were so kind and helpful. The hotel is very nice! The room was clean and spacious with a nice view. The beds were super pillowy and comfortable. The location is also super convenient with a tram stop right outside and its within the free tram zone. Plenty of restaurants and shopping within walking distance. Would love to stay here again, thank you so much to the kind receptionists again :)

The room was filthy. Carpets are old, stained and very dusty. Bathroom was mouldy. A literal inch of dust behind the bed. The only positive of my stay was the friendly staff. It was difficult to sleep at night with my dust allergy due to the state of the room. For a 4 star hotel, I expect a lot better cleanliness… do not recommend.